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Company Overview

NICE Ltd., an Israel-based company established in 1986, specializes in providing advanced cloud platforms powered by artificial intelligence to tackle diverse digital business challenges worldwide. Their extensive portfolio addresses two primary domains: enhancing customer experience (CX) and combating financial crime. For customer experience, NICE offers CXone, a highly scalable, cloud-native platform designed to support contact centers ranging from small operations to large enterprises with distributed remote agents. Their AI engine, Enlighten, identifies opportunities for self-service automation, complementing solutions for digital customer entry points and sophisticated journey orchestration that intelligently routes customers using real-time AI. The company also delivers smart self-service capabilities for creating automated conversations and "prepared agent" tools that guide and alert contact center staff for efficient resolution. Furthermore, complete performance solutions capture detailed customer interaction data, while NICE Evidencentral serves as a critical digital evidence management platform for public safety, assisting emergency communications, law enforcement, and the criminal justice sector. Within financial crime and compliance, NICE provides X-Sight, a flexible, AI-driven cloud platform. This encompasses Xceed, a cloud solution specifically tailored for anti-money laundering (AML) and fraud prevention in small to mid-sized organizations. Their data intelligence offerings transform raw data into actionable insights, employing AI and analytics for real-time detection and prevention of financial crimes. These solutions also ensure compliance with capital markets and AML regulations, supported by intelligent investigation tools and customizable self-service features. The company, originally known as NICE-Systems Ltd., rebranded to NICE Ltd. in June 2016.

Earnings & Financials